Did you know that over 90% of e-commerce start-up businesses fail? There are a lot of reasons why this happens. One of them likely has to do with choosing poor shipping solutions. 

A bad fulfillment partner can quickly make customers frustrated. They don't want to wait months for their package to arrive. They also don't want the product within to arrive in several pieces. 

Customers want reliable and fast shipping. If they can't get that, they'll quit shopping at an online store. If enough customers quit, the online business will fail. 

This is why we at Koston are very lucky to have our logistics partner, ShipTop. Read on to learn about some of the many ways in which they help us keep our customers satisfied.

What Is ShipTop? 

In a nutshell, one can describe ShipTop as a leading eCommerce fulfillment partner. Beyond that nutshell, though, there are a lot of features that make ShipTop a force to be reckoned with. 

Leading Shipping Partners

Fulfillment companies don't usually have a personal fleet of ships and/or vehicles. That's because the purpose of these types of companies isn't to handle the shipping themselves. Rather, they seek out the best shipping companies in the industry and partner with them. 

They then help their clients choose between the services that these partners offer. Clients need to have these choices. One shipping service may be too expensive for one client but just right for another. 

However, the client won't choose any shipping service if they're all poor-quality. This is why logistics companies must know how to choose between bad and good shipping companies. ShipTop can do this incredibly well. 

Skilled and Experienced Team 

It doesn't matter if someone has the best tools that money can buy. If they don't know how to use these tools, they'll be unable to build a shed. 

This is why a logistics partner needs to have a skilled and reliable team at their disposal. Even if they don't handle the shipping directly, they need to know how it works. This way, they can understand what went wrong with a client's order and know exactly how to fulfill it. 

ShipTop has a highly skilled and experienced team, so you can expect a high shipping efficiency. If the shipping partners ever fail (they shouldn't), the ShipTop team should quickly step in and resolve the issue. 

Diverse Team 

The team at ShipTop is also highly diverse. While it's great that a company is giving opportunities to minorities that are often overlooked, diversity is also great for other reasons. 

People from the same culture will likely approach a problem in similar ways. This can make it difficult for them to find a creative solution. This won't be as much of a problem if people from diverse backgrounds are put on the same team. 

Plus, the clients of logistics companies will be diverse as well. By working with a diverse team, logistics workers can learn how to best interact with these diverse individuals. Thus, you can expect kind and fair treatment from companies with diverse teams. 


ShipTop is also able to help businesses of all shapes and sizes. No matter what type of business you have, ShipTop likely has an order fulfillment solution for you. 

Working with a flexible logistics partner can also help if you're planning on scaling your business soon. You won't have to look for a new partner after your business gets bigger.  

ShipTop's Core Values 

Let's also not forget one of the biggest things that makes ShipTop who they are: their core values. You can find these on ShipTop's "About Us" page. We'll also paraphrase them in the list below: 

  • Dedicated to helping customers succeed 
  • Being accountable for their work 
  • Always improving their processes 
  • Working collaboratively as a team 
  • Respect clients, stakeholders, and team members 

How Does ShipTop Help Us? 

So how do ShipTop's values and features help us ship our pet products, supplies, and accessories without a hitch? Below you'll find some of the services that we use with ShipTop. We'll explain how ShipTop provides high-quality versions of these services there.

Great Customer Service 

A service that respects all customers will speak to them well and kindly. In a rare situation where something goes wrong, we trust that ShipTop will give us the information we need. We can then keep you informed. 

Affordable Shipping Services 

We offer free shipping. This wouldn't be possible if we didn't have access to a variety of shipping partners. With ShipTop's assortment of options, we can find the best deals every time and pass the savings on to you. 

Reliable Shipping Services 

Dreaming about your new pet accessories and having to wait ages can be aggravating. We know that. ShipTop knows that. 

Since ShipTop wants us to succeed, they'll work hard to keep their shipping efficiency high. With their skilled team, they should make that happen. 

Integrated Solutions 

Our website communicates with ShipTop's technology. This way, ShipTop and its shipping partners get the message that you want an item in nearly the blink of an eye. 

Remember that ShipTop is constantly innovating its processes. Without this, ShipTop may have ignored innovations in software integrations. This could've kept their shipping speeds slow. 

Great Return Management 

ShipTop respects all its customers. They also stay accountable for their work. These two features together make the company's return services incredible. 

You won't experience a lot of back and forth. Customers can ship the products they bought right back to ShipTop. We'll then get them back and then you will get your money back. 

We Guarantee Free and Fast Shipping 

In conclusion, shipping with ShipTop is a great idea for all kinds of eCommerce services. You'd have to be crazy not to at least consider partnering up with them. Luckily, we're not crazy. 

Since we aren't crazy, we offer free and fast shipping for our pet supplies, products, and accessories. You also won't have to worry about our products getting lost in transit. ShipTop will make sure they get to you. 

Buy from our wide array of products to your heart's content. They'll get to your place free and fast. 

August 25, 2023
Tags: Pets

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