Shipping & Handling
Please be advised that we are working to fulfill your order as soon as possible. Our operations are currently experiencing a delay in shipping due to impacts from the current worldwide health crisis.
Our fulfillment partner has implemented strict staff policies including increased sanitation of surfaces and daily staff health checks. Our delivery partners have also implemented their own procedures, and you can find more information on their efforts here.
For your convenience, we offer our customers the following shipping options:
- Free Shipping on Orders Over $100
- Standard delivery: $12
- Express delivery: $20.00
Pending availability and credit card verification, orders will be fulfilled and shipped within 48 hours. Shipping transit times for orders within the US and Canada is 2-7 business days.
Pending availability and credit card verification, orders placed with express delivery will be fulfilled within 1 business day. Shipping transit times for express shipments within the US and Canada is 1-4 business days.
Large products including pet houses, and pet beds have a $40 flat shipping fee.
United States: No sales tax will be charged for purchases shipped to the US.
Canada: GST (Goods and services tax) will be charged for all purchases shipped in Canada. PST (Provincial Sales Tax) will be charged for all purchases shipped to British Columbia, Canada.
International: KOSTON does not cover taxes or duties for international shipping. The customer is responsible for any additional fees and they may be required upon delivery. More information on duty and tax requirements can be obtained by contacting your local customs office or tax agency.